Reviewed by : Nasrul Nadzmi & the Geng
Tuu.. Dia Paktam is a restaurant located in Vista Alam in Shah Alam.(one of the branches). Affectionately known as ‘Pak Tam Lima Ringgit’ for his ability to run his business on a transportation fuel of RM5 daily, Pak Tam has had his fair share of challenges in growing the business. Since the 80s, Pak Tam have been able to diversify the range of products and services into catering, mart, bakery, food delivery, OEM services, as well as training food manufacturers and entrepreneurs in F&B.
Passion for food is in Pak Tam’s family’s DNA. Along with his wife and six children, Pak Tam and his family diligently manage Sirah Heritage Holdings Sdn Bhd and its wholly-owned companies; Juara Saji Sdn Bhd, Jalinan Madu Sdn Bhd, Pak Tam Katering Sdn Bhd and Halia Bara Sdn Bhd. With over 30 years of experience, Pak Tam is committed to serve the Malaysian F&B market and soon, globally.
There are a variety of Malaysian foods to choose in the restaurant but we decided to review their “Nasi Lemak” as a reference for ‘Malaysian Cuisine’. They got that classic combo of “Nasi Lemak” and sambal taste, the coconut rice is fragrant, the sambal has the balance of sweet and spicy chilly and what makes it even better is their “ayam goreng rempah”.
The fried chicken was the highlight of the dish, it was very tender on the inside and crispy on the outside. It was a great accompaniment to the rice and overall lifted the flavours of the dish but at the same time it is not too greasy. The price of “Nasi Lemak” is RM11.55 but there is an additional cost for delivery fee and service tax which brings the total price of RM16.84.
Pak Tam restaurant provides delivery on many delivery applications such as Grab, Foodpanda and he even has his own delivery service. As we can see the company is doing a good job for prioritizing the delivery service for consumers. We managed to order from Foodpanda as our delivery because the app is very user friendly and convenient to use. The delivery charge for Foodpanda was RM5.29. The estimated delivery time should be 30 minutes, but the Foodpanda rider managed to deliver our order in 28 minutes. That is pretty much an excellent service and accurate.
For the packaging, they use paper tapered takeout boxes. Despite its low durability, one advantage of paper is that it decomposes much more quickly than plastic, and therefore it is less likely to be a source of litter and pose a risk to wildlife. I think that is a good move as a business owner. They have to be concerned about the sustainability of the environment. Moreover, the packaging itself is very well designed with their own brand and logo.
The presentation of the packaging is very good and it has a really nice printing. It does not absorb any moisture and preserve the freshness of the food despite having to carry it on the motorcycle. The sambal is separated in a small plastic bag and we found that it is very helpful because some people do not like their “Nasi Lemak” to have sambal or they just want to put the sambal themselves.